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Freeview transmitter information

There are numerous reasons why your Freeview signal may fail on all or just some channels. More often than not, it's due to equipment, aerial and cabling or local interference.

Occasionally, Freeview reception can be affected by weather conditions or by maintenance work at your local TV transmitter. When work is carried out depends on the weather conditions. If you've lost Freeview due to a transmitter fault, don't retune - you'll only need to retune again when services are up and running again.

Step 1:   Is your loss of Freeview due to a problem at the local transmitter?

Scheduled transmitter work
  • A full list of this week's transmitter work is available from Digital UK here.

Having problems, but nothing listed at the link above?
The BBC has launched a new tool, which will help you see if there's a fault at your local TV or radio transmitter. BBC Reception Search...

Step 2:  Transmitter checker says no fault found. What else could the problem be?
If you've checked the live status of transmitters in your area, and nothing is reported, there are numerous other things to check:
  • Weather: during high pressure systems, reception may be affected by co-channel interference and will pass when the conditions change.
  • Water: water in the cabling/weathered aerial installations can affect your signal.
  • Trees: seasonal variations in the signal may be due to trees, especially in the spring and autumn when leaves grow/fall off. Over time, growing trees can gradually reduce the available signal at your location.
  • Connections: sometimes something can go wrong in the cabling and connections between the aerial and the TV. Any loose connections or severely bent cabling?
  • 4G: a small number of viewers may be affected by 4G mobile signals broadcast on the 800MHz frequency. You should have had a postcard from an organisation called at800 if computer models have determined you're in an 'at risk' area. See the official www.at800.tv website for advice.
  • Your TV/box? For example, some boxes automatically scan for services in the background. This may cause your box to store a set of signals from a different transmitter. These signals may be weaker than those from your normal transmitter. Do you have duplicates of Freeview channels in the 800s that work better than the versions on e.g channels 1-5? You may need to retune/reset your receiver. Check the instruction manual for your receiver.
If you can rule out everything on this page, you will need to consult a local aerial specialist. Find a local professional at www.getmedigital.com.