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Mobile interference support open until end of 2020


The organisation responsible for ensuring people continue to receive free-to-air television when 4G mobile services operating at 800 MHz are launched has confirmed that it will stay open until at least the end of 2020.

The decision has been taken as the UK mobile operators continue to expand and enhance mobile services over the next two years.

at800 - the trading name of DMSL has helped over 260,000 households with issues receiving Freeview related to the rollout of 4G services at 800 MHz. It will now continue to provide support to viewers for another two years.

Ben Roome, CEO of DMSL said:
“Mobile operators are continuously improving their 4G service and want to ensure this does not inconvenience Freeview viewers. Continuing to offer support via at800 allows operators to focus on their core business, while we fix any issues this may cause to TV reception.”

Cable and satellite TV, such as Sky or Virgin, won’t be affected.

People who live in communal properties should contact at800 and also advise their landlords. at800 can provide free filters to landlords, but property managers are responsible for fitting them to communal aerial installations.

DMSL is also assisting with reception issues created by the ongoing clearance of the 700MHz band.