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TalkTalk and BT top for broadband and pay TV complaints

Ofcom's latest quarterly report reveals those telecoms and pay TV providers that the regulator has seen the most complaints about.

Overall, complaints in the first quarter of 2018 across all four services remained broadly in line with the previous period. Broadband and landline services continued to generate the highest volume of complaints to Ofcom.

TalkTalk was the most complained-about provider for broadband and landline services. The main reason for complaints about the company was faults and other problems with its services.

BT and Vodafone received the most complaints for mobile services, and BT received the most complaints about pay TV. For both services, customers’ main problems related to complaints handling, billing, prices and charges.

Jane Rumble, Ofcom’s Director of Consumer Policy, said:
“These figures give people the information they need to shop around and compare providers’ performance. The scorecards also motivate companies to improve their performance, and we want to see them follow through on their promises to give customers better service.”

Pay TV and Home Broadband complaints per 100,000 customers:
Ofcom data