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My5 fault affecting programme playback

Channel 5 has reported problems with its on-demand service, resulting in playback failures on a number of programmes.

The fault on My5 (still called Demand 5 on some platforms) causes a spinning wheel or failure messages. According to the broadcaster, this only affects new episodes of programmes and not older episodes.

Affected platforms are:
Amazon Fire, Chromecast, EE TV, Freeview Play, Freesat, LG smart TV, NowTV, Panasonic, PS3, PS4, Roku, Samsung, Sony, Xbox 360, Xbox One and Windows Mobile

Work is ongoing to rectify the fault, with a resolution expected by the end of the day.