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Craft Channel seeks to reassure viewers after "internal problems"

After weeks of uncertainty surrounding the channel following its removal from Freeview, The Craft Channel's management has issued a statement to its customers.

The statement was published to clarify the channel's position given that official public notifications surrounding the channel were being printed and posted online, including notifications relating to the channel's owners going into administration. Late last year, the channel confirmed that there had been "internal problems".
In the statement, it was confirmed that 'The Craft Channel Ltd', which is the company which founded The Craft Channel brand was placed into administration on 22nd November 2016.

On the 5th December 2016, an agreement was entered into for certain assets to be purchased by Agency Communications Ltd, who then commenced trading as The Craft Channel (the brand, but not the limited company).

With reports of customers not receiving their goods, the channel reassured viewers that "although from the perspective of viewers little has changed, behind the scenes the new owners are planning and strategising for the future success of the business. All existing order queries and refunds are being looked at, so please try not to worry."

In a separate development, a fibre optic cable issue disrupted the channel's broadcasts on satellite during Thursday evening. The studio output was being received at BT Tower, but wasn't able to continue to the uplink station, meaning Sky and Freesat viewers couldn't receive the channel.