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Viewers report Red Button+ problems

Some viewers have reported difficulties accessing BBC Red Button content on their Smart TVs, with an error message displaying.

Viewer reports suggest the problem is primarily with some Samsung Smart TV models.

The problem affects the latest version of the BBC's connected TV service, Red Button+, which provides additional content on top of the original Red Button digital text service. The additional content is delivered via broadband internet, with the service accessed via a new look menu structure (see screenshot).

BBC Red Button has confirmed it is aware of the issue and says it is "currently looking into the problem."


  1. Any more news on this? It's now not been working for over 3 weeks! I can't access the Red Button, full stop! Never mind the Red Button+ section.


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