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SES v Eutelsat: How it affects you

Many channels, including Challenge, TCM, S4C, BT Sport and Al Jazeera English are affected by a change in the satellite service for the UK.

The good news is that for the majority of Sky and Freesat viewers in the UK and Ireland, not much will be visibly changing, with most of the technical changes being delivered in the background via your Electronic Programme Guide. Some viewers in continental Europe have lost access to some services, which are being
accommodated on Astra 1N's UK spotbeam.

Read on to see how the changes should affect you:

Satellite changes: How it affects you
Your Sky box will automatically be updated.      
No channel number changes.
Your box will be updated to find affected channels on their new frequency.
Your Freesat box should automatically be updated.
Humax receivers will automatically update overnight when on standby.
The Freesat EPG will automatically redirect receivers to the relevant current frequency.
No channel number changes.
Should channels go missing, switch off the Freesat box for a couple of minutes to allow the receiver to record changes.
If all else fails, manually rescan your Freesat receiver.
Generic free to air satellite receiver           
Will need to manually retune services at least twice in the next fortnight to regain access to any service that disappears (once around 30th September, the second time between 4th and 10th October).
Main channels including BBC One, Two, itv, Channel 4 and 5 are not affected.
Unlike Sky and Freesat boxes, generic free to air satellite receivers do not have the benefit of receiving automatic updates, or having access to an EPG that is programmed to redirect the receiver to the new frequencies.
Use websites such as King of Sat or Lyngsat to check current frequencies for services at 28 degrees East (the orbital position for UK and Ireland services).
Viewers in continental Europe
See above for information regarding the satellite receiver being used.
Non Sky/Freesat receivers, including satellite receivers sold outside the UK and Ireland come under “generic free to air receiver”.
The Europe-wide footprint of the Eutelsat 28A satellite (the satellite from which services are being moved) varies slightly to the pan-European beams of the Astra 1N/2F satellites (the satellites that will host displaced services).

As a result, reception may vary for viewers outside of the British Isles. The good news is that, according to reception reports, some viewers will find reception from the pan European beams on the Astra 1N/2F satellites better than from Eutelsat 28A. On the flipside, some viewers in parts of Scandinavia and Eastern Europe may notice worsening reception. See coverage map links below:

Eutelsat 28A coverage (Eutelsat website)
Astra 2F coverage (SES website)

The final situation will become apparent after October 4th when services begin transmissions on their new frequencies and parameters.
In the meantime, some channels have been temporarily accommodated on Astra 1N's UK spotbeam, reducing coverage outside of North West Europe.

List of temporary frequency allocations >
If you are manually retuning, this is where services have gone to for the time being.

Case study: RT >
See how the changes are happening for news channel RT - an example of the many changes taking place across the 28 degrees East satellite platform this week.

Q&A: Why the change?  >
A basic outline of why services are needing to change frequencies and why SES/Astra and Eutelsat are in dispute.