There are numerous reasons why your Freeview signal may fail on all or just some channels. More often than not, it's due to equipment, aerial and cabling or local interference. Occasionally, Freeview reception can be affected by weather conditions or by maintenance work at your local TV transmitter.
This page carries information on scheduled transmitter work. When work is carried out depends on the weather conditions. If you've lost Freeview due to a transmitter fault, don't retune - you'll only need to retune again when services are up and running again.
Scheduled transmitter work
- A full list of this week's transmitter work is available from Digital UK here.
Having problems, but nothing listed at the link above?
Check the live status of transmitters in your area, which will also include unscheduled outages, to see if your Freeview problem is down to your transmitter, at the official Radio and TV Help website (see the postcode checker on the right hand side of the desktop version of the website). If you've lost Freeview due to a transmitter fault, don't retune - as you'll only need to retune again when services are up and running again.
Not a transmitter problem?
If you've checked the live status of transmitters in your area, and nothing is reported, there are numerous other things to check:
- Weather: during high pressure systems, reception may be affected by co-channel interference and will pass when the conditions change.
- Water: water in the cabling/weathered aerial installations can affect your signal
- Trees: seasonal variations in the signal may be due to trees in leaf.
- Connections: sometimes something can go wrong in the cabling and connections between the aerial and the TV. Any loose connections or severely bent cabling?
- 4G: a small number of viewers may be affected by 4G mobile signals broadcast on the 800MHz frequency. You should have had a postcard from an organisation called at800 if computer models have determined you're in an 'at risk' area. See the official www.at800.tv website for advice.
- Your TV/box? For example, some boxes automatically scan for services in the background. This may cause your box to store a set of signals from a different transmitter. These signals may be weaker than those from your normal transmitter. Do you have duplicates of Freeview channels in the 800s that work better than the versions on e.g channels 1-5? You may need to retune/reset your receiver. Check the instruction manual for your receiver.