iPlayer Connected TV upgrade raises fear of obsolescence and complaints about sound problems
The new version of the catch-up TV service replaces the older Bigscreen iPlayer, which is being retired in September.
Viewers using some Samsung Smart TVs have encountered trouble with sound and remote control functions on the new version of the service, meanwhile other viewers are concerned that their device is not on the upgrade list and will lose the iPlayer when the Bigscreen version closes.
Responding to comments on his BBC blog, Marcus Parnwell, Executive Product Manager confirmed that they are "working with Samsung" with regards the sound issue and "hope to have an answer soon".
While many of the updates have occurred automatically, viewers with the Humax HDR Fox T2 are being advised to upgrade to the latest firmware to access the new version of iPlayer in order to keep using the service beyond September. The latest firmware is 1.03.09. Humax offers support from 9 till 5 via its UK customer helpline on 0344 318 8800.
Other viewers see the ending of support for the Bigscreen iPlayer as proof that more standardisation is required across the industry in order to stop devices being obsolete or unsupported.
Last week, the DTG announced it was started work on developing the specification for a future 'Freeview Connected' service, which is anticipated to provide standardisation of catch up TV across Freeview devices made by different manufacturers. However, users of existing or older devices are unlikely to benefit from the new standards, as it will involve more than just a software update.