Granada Region Freeview Retune: If all else fails

RETUNE GUIDE Changes have been made to the Freeview service in the Granada TV region. A band of frequencies which have until now been used for TV services was auctioned off by regulator Ofcom earlier this year for 4G use. So TV channels have had to move, and viewers are forced to retune to regain services.

For many viewers, a simple retune will restore all services. If you're in a mess, and a retune attempt has failed or brought the wrong regional TV service, the easiest way to sort things out (in most cases) is to clear all channels from your TV line up and start a manual retune.

If you've tried everything, there's the following option, which often does help.

This guide can help you if you live in Granada TV region and usually receive "BBC North West Today/Tonight" as your regional news service and you have lost channels 10th April and you have already done a retune on your receiver and it hasn't worked.

WARNING: If you are having trouble with a Freeview+ recorder, you may lose programmed recordings if you follow the guide below, depending on the make & model - you may wish to consult your instruction manual and manufacturer being doing anything if you are unsure.

If you would prefer to talk about the matter with someone, you can call the official Digital UK helpline on 08456 50 50 50 (Opening hours: Mon - Fri 9am - 6pm). Use a landline, which costs around 2p/minute in the daytime on a standard BT line where 0845 numbers are non-inclusive, as mobile costs are significantly higher.

  • You need to clear the old channel list from your receiver by doing a blind scan with aerial cable out. You may wish to unplug devices before fiddling around with cables at the back of the TV.
  • Unplug your TV aerial cable from the back of your TV or Freeview box, so that no signal reaches the box. Make a note of where the cable plugs into the back of your receiver! It is often labelled "Antenna In".
  • Start a retune - different TVs/boxes use different terms: don't scan for new channels, do a "first time installation", "factory reset", "auto-setup". [Override any messages that may come up about aerial cables being unplugged]
  • With your aerial cable out, your receiver won't receive any services. The receiver's channel list is wiped.
  • Plug your aerial cable back in.
  • Start a manual retune.
  • Each device is different, but these general steps provided by Digital UK will work in most cases:
  1. Using your remote control, press the 'menu' button.
  2. Select the 'set up' or 'installation' option. If you see picture icons, select the tool box, satellite dish or spanner.
  3. Select 'manual retune' or 'manual search'.
  4. If you are prompted for a code, try 0000 or 1234.

  • In the manual retuning screen, you'll see somewhere for you to input a UHF channel number. These relate to the frequencies used to broadcast Freeview to your home.
  • If you were able to get the full range of Freeview channels (from BBC One to Sky News, Film 4 and QVC) and think you are on the main Winter Hill transmitter serving the region and not a relay, use the table below for the UHF channel numbers.
  • If you are unsure of which transmitter you are receiving from, Please obtain your manual tuning information from Digital UK's postcode database at http://www.digitaluk.co.uk/coveragechecker/manual_retuning
  • Use the first channel number listed below under "BBC-A" where it asks for a 'channel' number (frequency) and press OK or Update (depending on the receiver).
  • Repeat the above steps to manually scan the remaining services.

Table: Winter Hill transmitter - manual retuning.

WINTER HILL  TRANSMITTER
BBC-A
D3&4
SDN
Arq-A
Arq-B
FREEVIEW HD
50
59
58
49
55
54
(for services including BBC One, BBC Two and BBC Three) This is one of the multiplexes that has changed frequency.
(for services such as ITV, C4, C5)
(for services such as Quest, QVC and 5*)
(for services including Sky News and Dave)
This is one of the multiplexes that has changed frequency.
(for services including Film 4, ITV4, VIVA and 4Music)
Only input this number if you have a Freeview HD receiver and receive channels such as ITV HD on channel 103.
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