27th March 2013: Freeview retune day for the West TV region

UPDATED Freeview viewers in and around Bristol, South Gloucestershire, Somerset and Wiltshire will need to retune Freeview following frequency changes taking place to clear the airwaves in preparation for 4G mobile services launching later this year.

Freeview in the region was subject to breaks in transmission overnight, but services at the main transmitter serving the region have now been restored, with viewers needing to retune to regain access to all services. Viewers receiving services from some relays will need to wait a little longer before services are restored. (See blue boxes below).

For the majority, the frequency change has affected reception of the main BBC channels, with a retune required to regain these channels. At many relay sites, the change will affect ITV West, Channel 4 and Channel 5 on Freeview. Some Bristol viewers will see a frequency change for the multiplex broadcasting Film 4. 

Satellite and cable viewers are unaffected by the changes.

Retune problems
Viewers experiencing difficulties with retuning can visit the official Digital UK retuning website. Some viewers will have to do a "first time installation" or "factory reset" on Freeview equipment in order for the retune to work correctly.

Wrong region concerns
There are concerns that viewers retuning may have difficulties with receivers picking up Welsh services from the nearby Wenvoe transmitter in South Wales instead of the correct local service.

Viewers are invited to visit http://www.digitaluk.co.uk/coveragechecker/manual_retuning for advice on manual retuning if the wrong regional service has been stored by the receiver following the retune. Newer Freeview HD receivers allow viewers to select the relevant TV region, where more than one regional/national TV service is detected during the retune.

SEE ALSO: RESTORING BBC SERVICES IN THE WEST TV REGION - MANUAL TUNING GUIDE IF ALL ELSE FAILS  >

Completion times
Work at the main Mendip transmitter serving the West TV region is now complete, but viewers receiving services from one of the relays of Mendip (listed below) will have to wait longer before normal service resumes:

NOTE: Locations marked "**" are relay sites where only Freeview HD services are changing frequencies - therefore if you don't have a Freeview HD receiver, i.e. there are no HD channels in your line up between Freeview channels 101 and 104, you do not need to retune. However you may still experience temporary loss of service on other channels. You can check which services are moving frequencies by checking out our 4G retunes page.


WHEN CAN I RETUNE?

Bristol Ilchester Crescent, 
Bristol Kings Weston, 
MENDIP
6am
Chilfrome, 
Clearwell, 
Coleford, 
Crewkerne, 
Crockerton**, 
Dursley, 
Hutton, 
Kilve, 
Monksilver, 
Pillowell HP, 
Pillowell VP, 
Portishead, 
Stroud, 
Woodcombe
Midday
Box, 
Bristol Warmley**, 
Bruton, 
Chalford Vale**, 
Chitterne, 
Corsham HP, 
Corsham VP, 
Countisbury, 
Kewstoke, 
Lydbrook, 
Ogbourne St George, 
Redbrook**, 
Washford, 
Westwood
After 3pm

Retune events will also be taking place at the Bampton and Culm Valley relays of BBC South West region transmitter Stockland Hill on the same day.

For a list of what's happening on the day from a technical perspective, click here >

Additionally, viewers receiving Freeview's basic line-up of channels from the following sites will experience loss of some services until the following times, but unlike other viewers are not required to retune to regain services:


WHEN WILL MY TV SERVICE BE RESTORED BY?
No retune required

Bath
After 7:30am
Backwell,
Bristol Barton House,
Bristol Montpelier,
Calne,
Chalford,
Cirencester,
Frome,
Marlborough,
Parkend,
Porlock,
Siston,
Upavon,
Wootton Courtenay,
After 11am
Avening,
Blakeney,
Burrington
Carhampton,
Cerne Abbas,
Chiseldon,
Easter Compton,
Exford, 
Nailsworth,
Portbury,
Redcliff Bay,
Slad,
Tintern,
Ubley,
West Lavington,
After 3pm
Roadwater
After 4pm



Viewers who need help and assistance are invited to call the Digital UK helpline on
0845 6 50 50 50.
Calls to 0845 numbers from a BT landline will cost 2p a minute, unless part of a bundle (6p less than a standard local rate daytime call!), but calls from mobiles will be significantly higher...

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2 comments:

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